§ 7. When is the item considered delivered?

The item is formally delivered the second you (or someone you asked to do so) physically take it over. If the seller (selger) is to install the item, it is not delivered until the installation is finished.

The Consumer Purchases Act (Forbrukerkjøpsloven)·LOV-2002-06-21-34

Machine-translated from Norwegian. The Norwegian text is the one that applies. Read the original in Norwegian.Norsk English العربية Polski Українська

The text of the law (unofficial translation)

Delivery (levering) takes place when the item is taken over by the consumer (forbruker). For items which, in accordance with § 2 first paragraph letter e, are to be delivered together with a digital service (digital ytelse), it is additionally required that the digital service has been made available to the consumer. For items which, under the agreement, are to be installed by or on behalf of the seller, it is additionally required that the item has been installed.

Source: Lovdata — Forbrukerkjøpsloven (the Consumer Purchases Act) § 7

What does this mean?

"Delivery" is a key point in the law. It is exactly at the moment of delivery that responsibility for damage moves from the shop to you. It is also from this point that the deadline for complaints (reklamasjonsfrist) starts running.

For something to count as delivered, it is not enough that the item is at the post office. You must physically have the item in your possession.

If you have paid for installation — for example a fitter who connects the dishwasher — the item is not delivered until the fitter is finished.

Example

Tom buys a heat pump including installation. It is delivered on the doorstep on Tuesday, but the fitter comes on Friday. The heat pump is considered "delivered" on Friday afternoon. The deadline for complaints starts then, not on the Tuesday.

Common mistakes

  1. Believing the item is delivered when the parcel has arrived at a parcel pickup point in a shop
  2. Starting to count the deadline for complaints from the purchase date instead of the delivery date

What should you do?

Always keep pickup notices from Posten and papers from fitters. This is your proof of exactly which date the item was delivered.

Frequently asked questions

Posten left the parcel on my doormat. Is it delivered?
Yes, if you have approved delivery without a signature, the item is considered taken over by you the second they put it down.
What if my neighbour received the parcel for me?
If you asked the neighbour to do so, it is considered delivered. If the courier made the decision on their own without your approval, it has not yet been delivered to you.
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