§ 6. When must the shop deliver?
The shop must deliver the item without undue delay, and at the latest within 30 days after you ordered — unless you have agreed on a longer deadline.
Machine-translated from Norwegian. The Norwegian text is the one that applies. Read the original in Norwegian.Norsk English العربية Polski Українська
The text of the law (unofficial translation)
The item shall be delivered without undue delay and at the latest within 30 days after the purchase, unless otherwise agreed.
If a period of time has been agreed for delivery (levering), the seller (selger) has the right to choose the time unless the circumstances show that the choice belongs to the consumer (forbruker).
If, in a purchase where the item is to be collected, the seller has the right to choose the time of delivery, he or she shall give the consumer timely notice of when the item can be collected.
What does this mean?
If you have not agreed on a specific date, the law's rule of a maximum of 30 days applies. This does not mean they can routinely wait 29 days — they must send it "without undue delay".
If you have agreed on "delivery during week 40", the shop decides which day in week 40 it will be, unless you have written that you decide the date.
The 30-day rule only applies if you have not agreed otherwise. If you buy a brand-new car with a 4-month delivery time, the contract applies.
Example
Sara orders a TV from an online shop without any delivery time being specified. After two weeks, she is told that it is in Germany and will arrive in six weeks. This is unlawful — since no longer deadline was agreed, Sara is entitled to receive it at the latest within 30 days after the purchase.
Common mistakes
- Thinking that an online shop can delay shipping for months when the item was marked "in stock"
- Forgetting to check the estimated delivery time in the order confirmation
What should you do?
Find out the delivery time before you order expensive or important items. Take a screenshot of "in stock — delivered in 2–4 days" before you buy. Send a reminder by email immediately if the item does not turn up by the agreed time.
Frequently asked questions
The shop said "delivery during May", but it is 30 May and there is no parcel. Can I cancel the purchase?
- Ordering a new car: advance payment, delivery, equipment and cancellation of an order
- Made-to-order kitchens and furniture: delivery, installation and cancellation of an order
- Food delivery and groceries online: errors, defects and delay
- The parcel never arrived: who is responsible when you shop online?