§ 5. Where should the goods be delivered?
You must collect the item from the shop where you bought it, unless you have agreed otherwise. Online shops deliver to the address you gave when ordering — that is the agreed place of delivery (leveringssted).
Machine-translated from Norwegian. The Norwegian text is the one that applies. Read the original in Norwegian.Norsk English العربية Polski Українська
The text of the law (unofficial translation)
The item shall be held ready for collection at the place where the seller (selger) had its place of business (forretningssted) when the purchase was made. If the purchase was made without connection to the seller's place of business, the item shall be delivered at the consumer's (forbruker) premises.
If the seller has more than one place of business, the place of business with the closest connection to the purchase shall apply, having regard to such circumstances as the parties assumed at the time the purchase was made.
The parties may agree on a different place of delivery.
What does this mean?
The main rule is that you buy the goods over the counter and take them with you. Getting the goods transported to your home is your responsibility — unless the shop sells home delivery as an extra service.
If you buy online, you choose the delivery method at checkout. That is then the "other agreed place of delivery".
You do not have an automatic right to have things delivered to your home. This must be specifically agreed with the seller.
Example
Jonas buys a used piano from a dealer in the neighbouring town. He pays at the till and asks if they can deliver it to his home. The dealer does not do deliveries. Jonas has no right to it — the place of delivery is the shop, and Jonas has to hire a removal company himself.
Common mistakes
- Expecting the shop to automatically arrange home delivery of large items
- Believing that free shipping is a statutory right (it is not)
What should you do?
Always clarify shipping before you pay. Does it cost extra? Will they carry the sofa all the way into the living room, or leave it on the pavement? Write it into the purchase agreement (kjøpsavtale) if carrying it in is included.