§ 8. The shop's duties when it sends the item
When the shop is going to send you an item, it is responsible for booking proper transport and labelling the parcel clearly with your name. If something goes wrong on the way, it is the shop's problem — not yours.
Machine-translated from Norwegian. The Norwegian text is the one that applies. Read the original in Norwegian.Norsk English العربية Polski Українська
The text of the law (unofficial translation)
If the seller is to arrange for the item to be sent, he or she must enter into the agreements needed to have the item transported to the place of destination in a suitable manner and on the usual terms for such transport.
If the seller is not to take out transport insurance for the item, he or she must, when the consumer (forbruker) asks for it, provide the information the consumer needs to be able to take out insurance.
If the seller hands the item over to a carrier (fraktfører) without it being clearly shown by labelling, in a transport document or in some other way that it is intended for the consumer, the seller must give the consumer such notice as makes it clear what the consumer is to receive.
What does this mean?
The shop's job is to pack the item properly, book transport and hand it over to the post office or the courier. They must use a "suitable manner" — they cannot send a fragile mirror unsecured in the back of a trailer.
The parcel must be labelled clearly with your name. If the shop sends 50 TVs to a post office, you must get a tracking number that shows which TV is yours.
The shop remains responsible until the parcel has been safely delivered to you. If the item is smashed in the post, you complain to the shop, not to Posten.
Example
Eva orders a glass vase online. The shop sends it with a transport company that hauls gravel and soil, and the vase arrives smashed. The shop has not sent it in a "suitable manner". Eva gets her money back.
Common mistakes
- Believing that you as the customer must contact Posten to sort out shipping problems
- Accepting that the shop blames the transport company
What should you do?
Give your correct name, address and phone number when you order. If the parcel breaks on the way, always complain to the shop — not to the transport company.