§ 17. When does a tradesperson's service have a defect?
Machine-translated from Norwegian. The Norwegian text is the one that applies. Read the original in Norwegian.Norsk English العربية Polski Українська
The text of the law (unofficial translation)
§ 17. When a defect (mangel) exists
What does this mean?
The section sets out when a service is defective. There is a defect when the result is not what the consumer is entitled to under the rules on performance, safety and additional work (tilleggsarbeid), or not what was agreed. If the deviation is due to the consumer themselves, there is no defect. The reservation "as well as possible" does not protect the service provider if the result is clearly worse than the consumer could expect based on the price.
The rules on claims in the event of a defect begin in § 21. The neighbouring rules § 18 and § 19 extend the concept.
- § 5Performance and materials (materialer): what the tradesperson (håndverker) must deliver
- § 6Public safety requirements (sikkerhetskrav) in tradesperson jobs
- § 9Additional work: when the tradesperson can do more than agreed
- § 21Your claims when the service has a defect
- Poor workmanship: repair of the defect (retting), price reduction (prisavslag) and compensation (erstatning)
- Faults in flooring work: parquet, laminate and tiles
- Faults in workshop repairs: complaint about a defect (reklamasjon), repair of the defect and compensation
- The painting job was not done well: your rights against the painter