§ 31. How to claim a price reduction
If the shop does not fix or replace the item within a reasonable time, you can keep the item and claim money back. The reduction must match the loss in value the fault has caused the item.
Machine-translated from Norwegian. The Norwegian text is the one that applies. Read the original in Norwegian.Norsk English العربية Polski Українська
The text of the law (unofficial translation)
If the defect (mangelen) is not repaired or the item is not replaced in accordance with §§ 29 to 30, or it is clear that this will not happen, the consumer (forbrukeren) may claim a price reduction (prisavslag) such that the ratio between the reduced and the agreed price corresponds to the ratio between the item's value in defective and in contractual condition at the time of delivery.
The consumer cannot claim a price reduction in the case of a sale of used items at an auction where he or she has the opportunity to be present.
What does this mean?
A price reduction is plan B when the shop cannot sort things out. You keep the item, but the deal is made fair by you paying less.
The calculation: How much less was the item worth when you received it, because of the fault? A common measure is what it costs to have the item fixed elsewhere.
Cosmetic fault that does not affect function: 10–20% of the purchase price (kjøpesummen) is a typical starting point. Use common sense and propose a specific amount.
Example
Marius buys a sofa for NOK 15,000. The delivered sofa has a large tear in the fabric on the back. The shop is sold out and cannot exchange it. Marius chooses to keep the sofa since it will stand against a wall anyway. They agree on a price reduction of NOK 3,000.
Common mistakes
- Claiming a 50% price reduction for a small streak no one can see — the reduction must be proportional to the loss in value
What should you do?
Be pragmatic. Propose a specific amount: "If you refund NOK 1,000 for the scratch, we consider the matter settled."