§ 8. What the seller must tell you before you buy

Before a distance selling (fjernsalg) contract or a contract outside business premises (faste forretningslokaler) is entered into, the trader (næringsdrivende) shall, in a clear and comprehensible manner, give the consumer (forbruker) information about: a. the main characteristics of the goods or services, to the extent appropriate to the means of communication and to the goods or services, b. where applicable, the functionality, including applicable technical protection measures, of goods with digital elements, digital content (digitalt innhold) and digital services (digital tjeneste), c. where applicable, the compatibility and interoperability of goods with digital elements, digital content and digital services that the trader is aware of or can reasonably be expected to have been aware of, d. the identity of the trader, such as the trading name, geographical address and telephone number, e-mail address and any online means of communication that enable the consumer to store all written correspondence on a durable medium (varig medium), as well as the identity and geographical address of any trader on whose behalf the trader is acting and to whom the consumer can address any complaints, e. the total price of the goods or service inclusive of taxes, or, where the nature of the goods or service is such that the price cannot reasonably be calculated in advance, the manner in which the price is to be calculated, as well as any additional costs for freight, delivery, postage or other costs, or, where these cannot reasonably be calculated in advance, the fact that such additional costs may be payable. For contracts of indeterminate duration and for subscription (abonnement) contracts, the total price shall include the costs per billing period, and where payment is a fixed amount, also the total monthly costs, and where the total costs cannot be calculated in advance, the manner in which the price is to be calculated, f. the cost of using the means of distance communication, where this is not calculated at the basic rate, g. the arrangements for payment, delivery, performance, the time for delivery and how the trader handles complaints about defects (reklamasjoner), h. that there is a right of withdrawal, as well as the conditions, time limits and procedures for exercising the right of withdrawal, cf. § 20 first and second paragraphs. The trader shall also give the consumer a standardised form for exercising the right of withdrawal (withdrawal form (angreskjema)), i. that the consumer must bear the cost of returning the goods if the right of withdrawal is exercised. If the goods by their nature cannot normally be returned by post, the cost of returning the goods shall be stated, j. that the consumer who exercises the right of withdrawal after having requested the start of the provision of services in accordance with §§ 12 or 19 shall be liable for reasonable costs, cf. § 26 first paragraph, k. if the contract is covered by the exceptions from the right of withdrawal in § 22, this shall be stated, or, where applicable, the circumstances under which the right of withdrawal may be lost, l. the legal obligation to deliver goods, digital content and a digital service in conformity with the contract, m. relevant codes of conduct and where these can be found, n. where applicable, the duration of the contract and any minimum contract period (bindingstid), or, for contracts that are of indeterminate duration or are renewed automatically, the conditions for terminating the contract, o. any deposit (depositum) or other financial guarantees paid or provided by the consumer and the conditions for these, p. where applicable, any out-of-court complaint and redress scheme to which the trader is affiliated, as well as the procedure for accessing it, q. where applicable, that the price has been personalised on the basis of automated decision-making, r. any after-sales service and any commercial guarantees, as well as the conditions for these.

The trader shall be deemed to have provided the information under the first paragraph letters h, i and j if the trader has given the consumer a correctly completed form with information about the right of withdrawal.

When traders direct their marketing at Norwegian consumers, the information under the first paragraph shall be given in Norwegian.

At public auctions (offentlige auksjoner), it is sufficient that the information in the first paragraph letter d is replaced by corresponding information about the auctioneer (auksjonarius).

The Ministry (Departementet) may by regulation (forskrift) lay down further provisions on a standardised withdrawal form, as well as on how the duty to provide information (opplysningsplikt) is to be fulfilled, including that information about the right of withdrawal shall be given using a standardised form for information about the right of withdrawal.