The Right of Withdrawal Act
LOV-2014-06-20-27 · 30 §§Right of withdrawal when you buy online, by phone or away from a shop: deadlines, exceptions and how to go about it. Each section has the legal text (unofficial translation) and a plain-language explanation.
Machine-translated from Norwegian. The Norwegian text is the one that applies. Read in Norwegian.Norsk English العربية Polski Українська
§ 16"Order with obligation to pay" (bestilling med forpliktelse til å betale) — the most important button online§ 20How to use your right of withdrawal§ 21When does the withdrawal period start and how long does it last?§ 22When you do NOT have a right of withdrawal
Chapter 1 — General provisions§§ 1 – 7
- § 1Which purchases the Act coversThe Right of Withdrawal Act applies when you, as an ordinary consumer, buy something…
- § 2When the Act does not applyEven if you bought something online or outside a shop, you do not always have a right…
- § 3The seller cannot take away your rightsEven if the seller has written "no right of withdrawal" in the terms and conditions or…
- § 4Other rights apply alongsideThe Right of Withdrawal Act (angrerettloven) comes in addition to other rights you…
- § 5Definitions of the terms in the Act§ 5 explains what the words in the Act actually mean. You are a "consumer (forbruker)"…
- § 6How the withdrawal period is calculatedThe day you receive the item or enter into the agreement does not count. The period…
- § 7It is the seller who must prove itIt is the seller — not you — who must prove that they gave you the correct information…
Chapter 2 — The trader's duty to provide information in distance sales and off-premises sales§§ 8 – 9 a
- § 8What the seller must tell you before you buyBefore you buy something online or outside a shop, the seller must give you a long list…
- § 9You do not have to pay hidden costsIf the seller did not inform you about additional costs (tilleggskostnader) such as…
- § 9aWhat a marketplace like Finn or Amazon must tell youWhen you shop on an online marketplace (nettbasert markedsplass) such as Finn, Amazon…
Chapter 3 — Requirements for contracts concluded through unsolicited telephone sales§ 10
Chapter 4 — Requirements for off-premises contracts§§ 11 – 13
- § 11What the contract must contain for home salesWhen a seller has come to your home, to your workplace or approached you at a stand…
- § 12If you want the service to start before the withdrawal period has endedIf you have entered into a contract for a service outside a shop (for example, a…
- § 13Simplified rules for small repairs under NOK 1,500When you call a tradesperson to your home to fix something, and the whole job costs NOK…
Chapter 5 — Requirements for distance contracts§§ 14 – 19
- § 14Requirements for contracts in online shoppingWhen you buy online, by phone or through other channels where you do not meet in…
- § 15When the communication channel has limited spaceIf the purchase takes place through a channel with limited space, for example SMS or a…
- § 16"Order with obligation to pay" (bestilling med forpliktelse til å betale) — the most important button onlineWhen you buy something electronically, the button you click to complete the purchase…
- § 17The online shop must show where it delivers and which payment methods it acceptsWhen you shop online, the seller must clearly state any delivery restrictions…
- § 18The confirmation you should receive after your purchaseAfter you have bought something online or by other means of distance communication, you…
- § 19If you want an online service to start immediatelyIf you have ordered a service online (for example a subscription (abonnement) or a…
Chapter 6 — Right of withdrawal§§ 20 – 27
- § 20How to use your right of withdrawalTo cancel a purchase, you must send a notice to the seller before the withdrawal period…
- § 21When does the withdrawal period start and how long does it last?The withdrawal period (angrefrist) is 14 days. When you buy goods, it starts on the day…
- § 22When you do NOT have a right of withdrawalEven if the Right of Withdrawal Act (angrerettloven) applies to your purchase, you do…
- § 23What happens legally when you withdrawWhen you use the right of withdrawal (angrerett), the entire contract ceases to apply…
- § 24The seller has 14 days to pay you backAfter you have withdrawn from the purchase, the seller must pay back all the money you…
- § 24aYour data and content when you withdraw from a digital serviceWhen you withdraw from a subscription (abonnement) to digital content (digitalt…
- § 25How to return the item correctlyAfter you have withdrawn from the purchase, you must send the item back within 14 days…
- § 26What you pay if you withdraw from a partly delivered serviceIf you asked for a service to start before the withdrawal period (angrefrist) has…
- § 27Ancillary contracts are cancelled automaticallyWhen you withdraw from a purchase, all ancillary contracts (tilknyttede avtaler) are…
Chapter 7 — Enforcement and sanctions§§ 28 – 29
Other laws
- 89 §§The Tenancy ActRenting a home: deposit, maintenance, rent increases, termination and moving out.
- 63 §§The Consumer Purchases ActYour rights when you buy goods from a shop or online store: defects, repair…
- 48 §§The Craftsman Services ActWhen you hire a tradesperson: price, defects, delay and complaints.
- 82 §§The Sale of Goods ActSales between private individuals and between businesses: defects, complaints, delay…
- 55 §§The Package Travel ActPackage holidays: information, changes, cancellation, price reduction and compensation.
- 37 §§The Debt Collection ActDebt collection: what must happen before a debt collection agency can demand payment…
- 33 §§The Limitation ActWhen a claim is time-barred: the time limits for debts and other claims, and what…
- 52 §§The Debt Settlement ActDebt settlement for individuals: conditions, application and payment plan.
- 179 §§The Financial Contracts ActLoans, bank accounts and payments: your rights as a bank customer.
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