§ 27. Remedying the defect (avhjelp): having the defect put right during the trip

This section concerns the first and most basic claim when there is a defect: that the fault is put right. The organiser both may and must put the defect right. The deadline is a reasonable time set by the traveller.

The obligation has two limits. It does not apply if it is impossible to put right, or if it would cost disproportionately much. The assessment takes into account how large the defect is and how much the services affected are worth.

The second subsection gives you the right to take matters into your own hands. You can put the defect right yourself and claim necessary expenses refunded in three situations: when putting it right is urgent, when the organiser refuses, and when the organiser has not put it right within the deadline. The expenses must be necessary.

The claim to have the defect put right is the first step in a sequence. § 26 requires you to report defects without undue delay, so that the organiser can do something about them. If a significant part of the services cannot be provided, § 28 on alternative services comes into play. If the organiser has neither put the defect right nor offered an alternative you have accepted, and the defect significantly affects the trip, you can cancel the contract (heving) under § 29. That section refers back to this one.

These remedies can be followed by financial claims. § 31 gives a price reduction (prisavslag) for periods when the trip has defects, and § 32 gives compensation (erstatning) for losses, with exceptions for unavoidable and extraordinary circumstances (uunngåelige og ekstraordinære omstendigheter) and certain third parties. § 25 gives an overview of the organiser's liability, and § 33 links compensation to limitations in transport law. § 25 also refers to this section.

Example: The traveller discovers a defect and reports it. The organiser is given a reasonable deadline to put it right. If the organiser refuses, or the deadline passes without the defect being put right, the traveller can have it put right themselves and claim necessary expenses covered.