§ 26. You must report defects
Machine-translated from Norwegian. The Norwegian text is the one that applies. Read the original in Norwegian.Norsk English العربية Polski Українська
The text of the law (unofficial translation)
§ 26. The traveller's duty to report defects (reklamasjonsplikt)
The traveller shall without undue delay notify the organiser of defects (mangler) in travel services (reisetjenester) included in the package holiday contract (pakkereiseavtale).
What does this mean?
The section requires the traveller to tell the organiser about defects in the travel services, without undue delay. The duty applies to defects in all the services included in the contract. The rule is linked to the organiser's liability in § 25 and to the right to have the defect put right under § 27. Reporting quickly gives the organiser the chance to put things right, offer alternatives under § 28 and give a price reduction (prisavslag) under § 31 for periods with defects.
Related sections
- § 25The organiser's liability and your rights when there are defects
- § 27Remedying the defect (avhjelp): having the defect put right during the trip
- § 28Alternative travel services (alternative reisetjenester) when parts of the package holiday (pakkereise) fall through
- § 31Price reduction for periods with defects