§ 23. Withholding payment when there is a defect
Machine-translated from Norwegian. The Norwegian text is the one that applies. Read the original in Norwegian.Norsk English العربية Polski Українська
The text of the law (unofficial translation)
§ 23. Right to withhold payment (holde betalingen tilbake)
The consumer may withhold as much of the payment as is needed to secure the consumer's claims resulting from the defect.
What does this mean?
If the service has a defect, the consumer can hold back the part of the invoice that covers their claim. They cannot simply put the whole amount on hold, only what is needed to secure the claim.
This right is one of the claims in § 21, and it applies alongside repair of the defect (retting) and the other claims, as security while the matter is resolved. Alongside it are repair of the defect in § 24, price reduction (prisavslag) in § 25 and cancellation of the contract (heving) in § 26.
Related sections
- § 21Your claims when the service has a defect
- § 24Repair of the defect
- § 25Price reduction when there is a defect
- § 26Cancellation of the contract when there is a defect
Questions about this section
- Dispute with the tradesperson (håndverker): from notice of complaint (reklamasjon) to complaints board (nemnd) and the Conciliation Board (forliksråd)
- The electrician is withholding the declaration of conformity (samsvarserklæring): how to get it
- The tradesperson has taken you to the Conciliation Board: how to respond
- Withholding without being in breach yourself: how to pay correctly