§ 12. How to give notice of the delay
Machine-translated from Norwegian. The Norwegian text is the one that applies. Read the original in Norwegian.Norsk English العربية Polski Українська
The text of the law (unofficial translation)
§ 12. Notice of complaint (reklamasjon)
If the service has been completed, the agreement (avtale) cannot be cancelled and compensation (erstatning) cannot be claimed unless, within a reasonable time after the consumer (forbruker) learned of the completion, notification is given to the service provider (tjenesteyter) that the delay (forsinkelse) is being invoked.
What does this mean?
The section applies when the work has already been completed. In that case, the consumer loses the right to withdraw from the agreement or claim compensation for the delay, unless he has told the service provider within a reasonable time that he will invoke the delay. The deadline (frist) runs from when he learned that the work had been completed.
The rule is part of the series of claims for delay, which begins with § 11. Alongside it are § 13, § 14, § 15 and § 16.
Related sections
All sections of the Craftsman Services Act →