§ 36. The organiser's (arrangørens) duty to provide assistance (bistandsplikt)

The Package Travel Act (Pakkereiseloven)·LOV-2018-06-15-32

Machine-translated from Norwegian. The Norwegian text is the one that applies. Read the original in Norwegian.Norsk English العربية Polski Українська

The text of the law (unofficial translation)

§ 36. Duty to provide assistance

The organiser shall without undue delay give appropriate assistance to travellers (reisende) in difficulty. The assistance shall in particular consist of
  1. providing appropriate information on health services, local authorities and consular assistance, and
  2. assisting the traveller in making distance communications and in finding alternative travel services (alternative reisetjenester).
The organiser may charge a reasonable fee (gebyr) for the assistance if the difficulties were caused intentionally (forsettlig) or negligently (uaktsomt) by the traveller. The fee cannot be higher than the organiser's actual costs.
Source: Lovdata — Pakkereiseloven (the Package Travel Act) § 36

What does this mean?

This section requires the organiser to give appropriate help to travellers who get into difficulty, without undue delay. The help may, for example, be information about health services and local authorities, or support in getting in touch remotely and finding alternative travel services. If the traveller caused the difficulties themselves, on purpose or through carelessness, the organiser may charge a reasonable fee. The fee can never exceed the organiser's actual costs. The duty to provide assistance is found in chapter 5 alongside the rules on necessary accommodation (innkvartering) (§ 35) and compensation (erstatning) (§ 32).

Related sections
All sections of the Package Travel Act →
Questions about this section