§ 3-26. Information about dispute resolution and complaints board
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The text of the law (unofficial translation)
§ 3-26. Information about dispute resolution and complaints board
- any contract terms on choice of law or venue
- handling of disputes by a complaints board under § 3-54
- in the case of distance selling, which country's legislation forms the basis for the service provider's contact with the customer before the agreement is entered into.
What does this mean?
The section requires that the customer receives information about dispute resolution before the agreement. This covers any terms on choice of law (which country's law applies) and venue (where a case is to be heard), and the fact that disputes can be handled by a complaints board (klageorgan). A complaints board can be approved by the Government (Kongen) when it has been set up by agreement between service providers (tjenesteytere) and customer organisations (§ 3-54).
In the case of distance selling (fjernsalg), the customer must also be told which country's legislation the service provider's contact before the agreement is based on. The section belongs to the series of information rules in § 3-24 to § 3-29, and the requirement applies to the agreements that § 3-22 second paragraph refers to.