§ 45. Procedure for payment under the travel guarantee (reisegaranti)

Pakkereiseloven (the Package Travel Act)·LOV-2018-06-15-32

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The text of the law (unofficial translation)

§ 45. Procedure for payment under the guarantee (garanti)

A claim for payment from the travel guarantee must be submitted to the Norwegian Travel Guarantee Fund (Reisegarantifondet) within six months after the package holiday (pakkereise) should have been carried out. For a linked travel arrangement (sammensatt reisearrangement), the six-month deadline runs from the time the delivery of the travel services (reisetjenester) under § 42 first paragraph, second sentence, should have been carried out. For travel services that have not been delivered, the refund (tilbakebetaling) shall be made without undue delay at the request of the traveller (reisende).
In the event of an interrupted journey, the Norwegian Travel Guarantee Fund may use the travel guarantee to the extent necessary to safeguard the traveller's interests, including to arrange transport home (hjemtransport) or continuation of the journey. The Norwegian Travel Guarantee Fund's safeguarding of the traveller's interests shall be free of charge for the traveller.
Source: Lovdata — Pakkereiseloven (the Package Travel Act) § 45

What does this mean?

The section governs how the guarantee is used. The deadline for submitting a claim to the Norwegian Travel Guarantee Fund is six months after the trip should have been carried out. For a linked travel arrangement, the deadline runs from when the services should have been delivered. Services that have not been delivered must be refunded quickly when the traveller asks for it. The second paragraph applies to interrupted journeys. In that case, the Norwegian Travel Guarantee Fund may use the guarantee to safeguard the traveller's interests, for example by arranging transport home or letting the trip continue, at no cost to the traveller. The section builds on § 42 and § 43.

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