§ 3-30. Information on the use of payment services
Machine-translated from Norwegian. The Norwegian text is the one that applies. Read the original in Norwegian.Norsk English العربية Polski Українська
In brief
- Payment service customers must receive practical information on the use of payment services (betalingstjenester).
- Consent, time of receipt, execution time and amount limits are key topics.
- Orders placed on days that are not business days (virkedager) are deemed received on the next business day.
The text of the law (unofficial translation)
§ 3-30. Information on the use of payment services
- the account number or other unique identifier and the information that the customer (kunde) must provide in order for a payment order (betalingsoppdrag) to be initiated or executed correctly
- the form and procedure for giving or withdrawing consent to initiate a payment order or to execute a payment transaction (betalingstransaksjon), cf. § 4-2
- the time at which a payment order is deemed received, and any deadlines set by the payment service provider (betalingstjenesteyter) for the receipt of payment orders, cf. § 4-5
- whether it is possible to agree on spending limits for the use of a payment instrument (betalingsinstrument), cf. § 4-9
- when payment cards with multiple brands are issued, the customer's rights under Article 8 of Regulation (EU) 2015/751 on interchange fees for card-based payment transactions.
What does this mean?
This section applies to payment services, that is, agreements under Chapter 4. The customer must be given information about the practical side: what must be provided for a payment to go through correctly, how consent is given and withdrawn, when an order is deemed received, how long a payment takes, and whether amount limits can be agreed. For cards with multiple brands, information is added about rights under an EU regulation on interchange fees.
The information is linked to the rules in Chapter 4 that it refers to. Under § 4-2, a payment is deemed authorised only when the payer (betaler) has consented. Consent is given in the manner agreed, and as a general rule before the payment is executed. Under § 4-5, a payment order is deemed received when it is delivered to or registered with the payer's payment service provider on a business day. If this happens on a day that is not a business day, it is deemed received on the next business day. The payment service provider may set a cut-off time near the end of the day, and orders after the cut-off time are deemed received on the next business day.
How long a payment takes follows from § 4-11. For domestic payments in Norwegian kroner, the deadline is the same business day. For euro payments within the EEA (EØS), the deadline is as a general rule the next business day, and for payments to a payee outside the EEA, the deadline is seven business days unless otherwise agreed. Paper-based payment instruments may add one extra business day. Interest calculation and crediting to the account are governed by § 4-12, and amount limits can be agreed under § 4-9.
This section has a close neighbour in § 3-31, which concerns information on security and liability for payment services, and § 3-32 sets simpler requirements for certain payment services. For single payment transactions, the customer may, for example, request a written document that explains, among other things, what must be provided and when the order is deemed received.
- § 4-2Consent to payment: when is a payment deemed authorised?
- § 4-5When is a payment order deemed received by the bank?
- § 4-11How long a payment may take between banks
- § 4-12Interest calculation and when the money must be available in the account
- § 4-9Amount limits for payment cards and other payment instruments