§ 38. Contacting the organiser via the retailer
Machine-translated from Norwegian. The Norwegian text is the one that applies. Read the original in Norwegian.Norsk English العربية Polski Українська
The text of the law (unofficial translation)
§ 38. Right to contact the organiser (arrangør) via the retailer (formidler)
What does this mean?
If the traveller bought the package holiday through a retailer, enquiries about the performance of the trip can also be sent to the retailer. The retailer must pass them on to the organiser without unnecessary delay. The most important point for the traveller is that the organiser is considered to have received the enquiry as soon as the retailer received it. The rule applies to all enquiries about the performance of the trip itself, not just complaints. The section is in chapter 6 together with § 37, which sets requirements for the retailer when the organiser is established outside the EEA (EØS).