§ 48. Liability for booking errors

The Package Travel Act (Pakkereiseloven)·LOV-2018-06-15-32

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The text of the law (unofficial translation)

§ 48. Liability for booking errors (bestillingsfeil)

The trader (næringsdrivende) is liable for all errors due to technical defects in the booking system that are attributable to the trader. The same applies to errors made during the booking process, if the trader has agreed to arrange the booking of a package holiday (pakkereise) or of travel services (reisetjenester) that are part of linked travel arrangements (sammensatte reisearrangementer).
The trader is not liable for booking errors that are attributable to the traveller (reisende), or that are caused by unavoidable and extraordinary circumstances (uunngåelige og ekstraordinære omstendigheter).
Source: Lovdata — Pakkereiseloven (the Package Travel Act) § 48

What does this mean?

This section makes the trader liable for errors that occur when a trip is booked. This covers technical errors in the booking system that can be attributed to the trader. It also covers errors during the booking itself, when the trader has undertaken to arrange it. The liability does not apply if the error is caused by the traveller, or by unavoidable and extraordinary circumstances (circumstances beyond anyone's control that could not have been avoided). The rule is found in chapter 9 on general provisions. It is connected to § 49, which governs the organiser's (arrangør) right of recourse (regress) (the right to claim the money back from others).

Related sections
All sections of the Package Travel Act →